contact information

We're here to help! 💙 Whether you have a question about your order, a product or one of our policies, our team is ready to assist you.

📧 Get in Touch

Email: support@hanvely.com

We respond to all enquiries within 24 to 48 business hours, in the order they are received.

⏰ Support Hours

Monday to Friday, during business hours (excluding UK public holidays).

📦 To Help Us Assist You Faster

When getting in touch, please include the following where possible:

• Your full name
• Your order number (if applicable)
• A clear description of your query or request

This helps our team resolve your enquiry as quickly and efficiently as possible. ✨