Política de privacidade
Last updated: July 2026
This Privacy Policy explains how Hanvely collects, uses and protects the personal data of users who access our website. By using this site, you agree to the terms of this policy.
For any questions, contact us at: 📧 support@hanvely.com
1. Who We Are
Hanvely is an online retailer of K-Beauty skincare and personal care products. For the purposes of UK data protection law, Hanvely is the data controller responsible for your personal data.
Our services are intended for individuals aged 18 or over. By placing an order or creating an account, you confirm that the information you provide is accurate, complete and up to date.
2. What Data We Collect
We may collect and process the following personal data:
- Name, email address, delivery address and phone number
- Payment information (processed securely by our payment provider)
- Order history and purchase details
- Communications with our customer support team
- Website usage data via cookies and analytics tools
3. How We Use Your Data
We process your personal data for the following purposes and legal bases under the UK GDPR:
- To process and fulfil your orders — necessary for the performance of a contract
- To send order updates and delivery notifications — necessary for the performance of a contract
- To provide customer support — necessary for the performance of a contract
- To improve our website and services — based on our legitimate interests
- To send marketing communications — based on your consent (you may withdraw this at any time)
- To comply with legal obligations — required by law
4. Sharing Your Data
We will only share your personal data with third parties where necessary, including:
- Payment processors, to handle transactions securely
- Shipping carriers and logistics partners, to deliver your orders
- IT and platform providers that support our website operations
- Legal or regulatory authorities, where required by law
All third parties we work with are required to handle your data securely and in accordance with applicable data protection law.
5. International Data Transfers
As Hanvely operates internationally, your data may be processed or stored outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.
6. How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting or reporting requirements. Order data is typically retained for up to 6 years in accordance with UK tax and accounting obligations.
7. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access — to request a copy of the data we hold about you
- Right to rectification — to correct inaccurate or incomplete data
- Right to erasure — to request deletion of your data where there is no lawful reason for us to continue processing it
- Right to restriction — to request that we limit how we use your data
- Right to data portability — to receive your data in a structured, machine-readable format
- Right to object — to object to processing based on legitimate interests or for direct marketing purposes
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at support@hanvely.com. We will respond within 30 days.
8. Cookies
We use cookies and similar tracking technologies to improve your browsing experience, personalise content and analyse site traffic. These are used in accordance with the UK Privacy and Electronic Communications Regulations (PECR).
You can manage your cookie preferences at any time through your browser settings or via the cookie consent banner on our website. Please note that disabling certain cookies may affect the functionality of the site.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. However, no system can guarantee absolute security, and we cannot be held liable for breaches outside our reasonable control.
10. Complaints
If you have concerns about how we handle your personal data, please contact us in the first instance at support@hanvely.com.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority:
- Website: www.ico.org.uk
- Helpline: 0303 123 1113
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of the site after changes have been made will be considered acceptance of the revised policy. We recommend reviewing this page periodically.