Política de frete
Last updated: July 2026
At Hanvely, we are committed to ensuring your order arrives safely and within the estimated timeframe. Please read our shipping policy carefully before placing your order.
For any questions, contact us at: 📧 support@hanvely.com
1. Order Processing
Once payment has been confirmed, your order will be processed within up to 2 business days. Processing includes:
- Payment verification
- Order picking and packing
- Dispatch preparation
Orders placed on weekends or UK public holidays will begin processing on the next business day.
2. Delivery Times
Estimated delivery to the United Kingdom is 7 to 14 business days from the date of dispatch.
Please note that delivery times are estimates and may be affected by factors outside our control, including:
- Customs clearance procedures
- Carrier delays
- Extreme weather conditions
- Industrial action or high-demand periods
In accordance with the Consumer Contracts Regulations 2013, if your order has not been delivered within 30 days of the agreed dispatch date, you are entitled to cancel your order and receive a full refund. If your order has not arrived within 60 days of dispatch, we guarantee a full refund regardless of circumstances.
3. Tracking Your Order
Once your order has been dispatched, you will receive a tracking number by email. Please allow 3 to 10 business days for tracking information to become active, depending on the carrier.
You can use your tracking number to monitor your delivery at any time.
4. Delivery Address
It is the customer's responsibility to provide a complete and accurate delivery address at checkout. Hanvely cannot be held responsible for failed or delayed deliveries resulting from incorrect or incomplete address information.
If a parcel is returned to us due to an address error, the customer will be responsible for the cost of re-shipment.
5. Delivery Attempts
Our carriers will make up to 3 delivery attempts. If delivery is unsuccessful after all attempts:
- The parcel may be held at a local collection point for a limited period
- Or returned to our fulfilment centre
Please ensure someone is available to receive the parcel or that a safe location is specified at checkout.
6. Split Shipments
On occasion, products within a single order may be dispatched separately. If this occurs, you will receive a separate tracking number for each parcel at no additional cost.
7. Refused or Uncollected Parcels
If a parcel is refused at delivery or not collected within the carrier's holding period and is returned to us, a refund will be issued minus the cost of return shipping. This applies even where free shipping was originally offered.
8. Customs & Import Duties
As orders are dispatched internationally, they may be subject to customs inspection upon entry into the United Kingdom. Hanvely covers all applicable customs duties and import taxes — you will not be charged any unexpected additional fees upon delivery.
9. Lost or Damaged in Transit
If your order arrives damaged or appears to have been lost in transit, please contact us at support@hanvely.com as soon as possible and include:
- Your order number
- A description of the issue
- Photos of any damage (where applicable)
We will investigate and work with you to arrange a replacement or refund in accordance with your rights under the Consumer Rights Act 2015.
10. Product Appearance
Minor variations in colour between product images and the actual item may occur due to screen display settings. These are not considered defects and do not qualify for returns or refunds.
11. Changes to This Policy
We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated date.